Frequently Asked Questions

Pop-up showers can happen throughout the day on St. Thomas, and the forecast changes often. We monitor the radar closely, and in the unlikely event we need to cancel a tour, we'll call the number on your reservation and leave a message, followed by a text and an email if we can't reach you. Safety is our top priority, followed closely by fun.

To receive a full refund, cancel up to 72 hours before your excursion's start date in the local time zone. See our policies page for full details.

To make sure there's space for you and your party, we strongly encourage booking in advance. A boarding pass is required to get through the security gate and down to the dock — your boarding info can be found on your phone. If you forget your pass and don't have your phone handy, call 340-690-2287 before you reach the security gate and we'll try to help.

Gratuities are not included in the ticket price. A suggestion of 15–20% of the ticket price is appreciated.

Yes, of course! Call 340-690-2287 to book your special occasion, or see our Weddings & Private Charters page. The Cat works closely with the Marriott's concierge service, St. Thomas Water Sports, LLC.

Yes — we're now booking the LED Illuminated Kayak After Dark tour, departing from the Marriott's Frenchman's Cove beach. It lets you explore the underwater world at night without going under the water. Book now to find out more.

Please call our office at 340-690-2287 to discuss the options available for each tour.

The majority of our tours depart from the Marriott's Frenchman's Cove — the colorful townhomes. Type "Marriott's Frenchman's Cove" into your GPS to find us easily.

The Marriott Frenchman's Cove is 7–10 minutes from the WICO cruise ship dock and 20–30 minutes from the Crown Bay cruise ship dock.

We suggest arriving roughly 30 minutes prior to your trip's departure time to ensure an on-time departure.

1. Check in with security.
2. Park in the large, flat gravel parking lot after the security booth, on the right.
3. Walk down the hill on the road and follow signs for pool or beach access.
4. Look for the wooden dock.
5. The wooden dock is located off the beach, in front of the pool.

Note: do not park in garage spaces or on the road.

From WICO / Havensight:

• 1 passenger — $12
• 2+ passengers — $9 each, per way

From Crown Bay:

• 1 passenger — $15
• 2+ passengers — $12 each, per way

Rates are subject to change per VI Taxi Commission regulations.

St. Thomas is in the Atlantic Standard Time Zone. AST is an hour ahead of Eastern Standard Time during fall and winter, and the same as EST during spring and summer — St. Thomas doesn't "fall back" or "spring ahead" for daylight saving. Double-check that your phone updates automatically so you don't miss your tour.

Yes — there are two marine-style bathrooms on the catamaran.

Lockers aren't available onboard. We recommend only bringing what you'll need for your trip, secured in a backpack or beach bag.

We suggest purchasing all reef-safe sunscreen and any over-the-counter medication before arriving at the dock. There's a commissary store, "The Marketplace," located poolside for last-minute purchases — credit card only.

For a snorkel tour, wear your swimsuit and bring a towel, hat, sunglasses, and non-spray, reef-safe sunscreen. For all tours, we suggest bringing cash for gratuities and cash or a credit card if you're interested in souvenir shirts.

The VI Cat is roughly 29' wide and 54' long, so it tends to offer a smoother ride than other boats. If you have a tendency toward motion sickness, anti-nausea bands, a patch, or medication may help — check with your primary healthcare provider for guidance.

No, we don't offer prescription snorkel masks — but you're welcome to bring your own gear. Just be sure to take it off the boat with you, since it's hard to reunite gear with guests afterward.

Yes. A good mask, snorkel, and fins are one thing, but a snorkel vest is also part of a snorkeler's equipment, especially for beginners — instead of concentrating on staying afloat, you can focus on the underwater landscapes, turtles, and fish. It's important that the vest fits well and doesn't restrict movement; it inflates with a simple mouth valve.

With a week's notice, we can arrange with our caterer to have a cake dropped directly to the boat. Call the office to discuss options and pricing: 340-690-2287.

The pool and beach chairs are available to registered Marriott Cove guests only. Use of either the pool or beach chairs may forfeit your participation on The VI Cat.

If it's unclear whether someone's dog is a service animal, you may ask two questions:

• Is the dog a service animal required because of a disability?
• What work or task has the dog been trained to perform?

You are not allowed to:

• Request documentation that the dog is registered, licensed, or certified as a service animal
• Require the dog to demonstrate its task, or ask about the nature of the person's disability

Service animals aren't required to wear vests, so a dog wearing a vest isn't necessarily a service animal — it still needs to be trained to perform a task for a person with a disability to qualify as one.