Good To Know

Policies

Our cancellation policy and Trip Protection option — so you know exactly what to expect before you book.

Fun Water Tours, Inc. / The VI Cat

Cancellation Policy

To receive a full refund, cancel up to 72 hours before your excursion's start date in the local time zone.
No refunds are given after that 72-hour window — including for illness or flight delays.
We recommend purchasing Trip Protection, which guarantees a refund up to 1 hour prior to departure and can be added at the time of booking.
"No-shows" are charged the full price of the excursion.
If The VI Cat cancels an excursion due to weather or other unforeseen circumstances, you may receive a full refund, rebooking, or excursion credit.

To ask about Trip Protection, cancellations, rebookings, or an excursion credit, contact us at 340-690-2287 or 340-998-6789, or email office@thevicat.com.

Peace Of Mind

What Is Trip Protection?

Trip Protection allows guests to protect their bookings. Adding this enhancement at the time of booking gives you the flexibility to cancel for reimbursement or reschedule up to 1 hour before your trip's start time.

It lets us apply a firmer cancellation policy overall, while still giving guests an option to add last-minute itinerary flexibility. Trip Protection protects our business from revenue loss while giving you peace of mind.

Example

Purchasing Trip Protection lets you cancel or reschedule your cruise at any time, for any reason, up to 1 hour prior to departure. You'll be reimbursed the full amount of each ticket, less the cost of Trip Protection and processing fees.

Questions About Our Policies?